Police warn residents to be on the lookout for ATM scammers

Police warn residents against potential scammers at ATMs following a complaint by an elderly woman. 

Parkview Police have issued safety tips to anyone who makes cash withdrawals at an ATM machine.

This follows a report from an elderly woman residing in Parkhurst, who alleged that two men attempted to scam her at the ATM located on 4th Avenue, Parkhurst, after she had withdrawn cash on 19 February.

The complainant, who would not be named, said the two men advised her to insert her bank card back into the ATM machine and enter her Pin as she needed to cancel her transaction before departing.

Following the report, Rosebank Killarney Gazette contacted the Parkview Police Station. Captain Tintswalo Sibeko, spokesperson at the station said, “This is the first report we have received from someone being scammed at an ATM. We, would, however, like to advise residents to be vigilant at all times while making use of an ATM.”

She offered the following safety tips:

  • Be alert and conscious of your surroundings when using the ATM
  • Never give your card or Pin ( personal identification number) to anyone, for any reason
  • Don’t write your Pin on the card or anything that is kept with the card
  • Do not insert your card until asked to do so by the display screen
  • Never use an ATM with a blank screen and, if the ATM is obscured from view or poorly lit, leave immediately and find another ATM
  • Stand close to the ATM and use your body and hand as a shield to make sure nobody sees you keying in your Pin
  • Make sure you keep your hand over the card slot to make sure nobody can swop or take your card
  • Never accept help from strangers when using an ATM. You should be wary of strangers asking for help
  • Criminals work in teams – one to distract you while the other steals your card or money
  • If your card is retained (swallowed) by the ATM, it is advisable to phone your bank’ s toll-free stop-card line immediately and stop your card
  • Never allow a bystander to call the toll-free stop-card line on your behalf – they could be tricking you into thinking your card has been stopped
  • Guards are placed at ATMs to discourage criminal activities and therefore cannot help you with transactions
  • It is advisable to set a daily ATM withdrawal limit at your branch
  • If you need help, ask a bank official.
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