LEGAL
Privacy Policy
How we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).
Last updated: 17 March 2026
1. Introduction
Vision Tactical ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, ID number, passport number
- Contact Information: Address, phone number, email address
- Property Information: Property address, size, access points
- Security Information: Alarm codes, access codes, security requirements
- Financial Information: Bank account details, payment history
- Technical Information: IP address, browser type, device information
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing and managing security services
- Processing payments and billing
- Communicating with you about our services
- Responding to emergencies and security incidents
- Complying with legal and regulatory requirements
- Improving our services and operations
4. Disclosure of Information
We may share your personal information with:
- Our employees, contractors, and service providers
- Law enforcement agencies (SAPS) when required by law
- Emergency services (ER24, fire department) when necessary
- Our professional advisors (lawyers, accountants, auditors)
- Regulatory authorities as required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, damage, or destruction. This includes encryption, access controls, and secure storage facilities.
6. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Security footage is typically retained for 30-90 days unless required for investigation purposes.
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised "Last updated" date.
11. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Information Officer
Vision Tactical
46 Central Street, Houghton, Johannesburg
Email: info@visiontactical.co.za
Phone: 084 222 2222